Shipping policy

Shipping Policy

Thank you for shopping with ECHELON.

We are committed to delivering your order quickly, securely, and reliably.

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During product launches, promotions, or high-volume periods, processing times may be slightly extended.

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

For pre-order items, estimated shipping dates will be clearly stated on the product page.

If your order includes both pre-order and in-stock items, your order may ship together once all items become available.

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Customers are responsible for providing accurate shipping details at checkout.

ECHELON is not responsible for:

resulting from incorrect or incomplete shipping information.

Once an order has been marked as delivered by the shipping carrier, ECHELON is not responsible for lost or stolen packages.

If your package appears lost, please contact the carrier directly and also notify us at:

We will do our best to assist where possible.

If your order arrives damaged, please contact us within 7 days of delivery and include:

International shipping availability and rates will be shown at checkout where applicable.

Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

We are not responsible for shipping delays caused by:

For shipping-related questions, please contact:

ECHELON
United States