Refund policy
Return & Refund Policy
At ECHELON, we stand behind the quality of our products and want you to shop with confidence.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging
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Free from marks, damage, or excessive wear
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Accompanied by proof of purchase or order confirmation
To initiate a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
We will evaluate the issue and work quickly to make it right.
Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Final sale or clearance items
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Customized or personalized products
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Products showing signs of use or damage caused after delivery
If you have questions regarding your specific item, please contact us before initiating a return.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must remain unused, in original condition and packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: